Professional Certificate 10 Modules 140 Lessons

IT Support and Network Fundamentals (CompTIA A+ and CCNA)

Description

Program summary

This online program strengthens the core capabilities required for IT support and entry-level networking. You will practice structured troubleshooting, build essential networking literacy, and learn professional incident and ticket handling in corporate environments. The goal is to move from ad-hoc problem solving to a reliable, documented workflow that improves resolution quality and communication.
Format: Delivered online. If a specific program includes live sessions, an on-campus visit, or any in-person component, this will be clearly stated on the program page.
What you will gain:
• Apply a structured troubleshooting method from symptom to resolution
• Build foundational networking knowledge and IT terminology
• Work effectively with ticketing, SLAs, and escalation paths
• Improve technical documentation and user communication
Who should attend:
Aspiring IT support/helpdesk professionals, junior network candidates, career switchers, and IT operations staff.
Course outline
1. IT service basics: tickets, SLAs, incident vs problem
2. Endpoints & OS fundamentals: setup, configuration, baseline security
3. Networking essentials: IP, DNS, DHCP, subnetting, routing/switching
4. Common failure scenarios: connectivity, performance, access issues
5. Corporate practices: documentation, escalation, user communication
6. Hands-on mini labs and scenario-based troubleshooting

Modules

10

What is included

Lessons

140

Review the module structure and lesson flow before enrollment.

Content sections

4

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Course Curriculum

Module roadmap

Review the module structure and lesson flow before enrollment.

Module 1

Computer Hardware Fundamentals

15 Lessons

Module 2

Operating Systems and Software

15 Lessons

Module 3

Networking Fundamentals

16 Lessons
IT Support and Network Fundamentals (CompTIA A+ and CCNA)

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€ 149,00
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What is included

Course Curriculum

Review the module structure and lesson flow before enrollment.

10 Modules 140 Lessons
1

Inside the PC: Motherboards, CPUs and System Architecture

2

Memory Technologies: RAM Types, Installation and Troubleshooting

3

Storage Devices: HDDs, SSDs, NVMe and RAID Configurations

4

Power Supplies: Ratings, Connectors and Failure Diagnosis

5

Display Technologies: Monitors, GPUs and Video Connectors

6

Peripheral Devices: Input, Output and Connection Standards

7

Expansion Cards and Buses: PCIe, USB and Thunderbolt

8

Laptop and Mobile Hardware: Components, Disassembly and Repair

9

Hardware Troubleshooting Methodology: POST, Beep Codes and Diagnostics

10

Building and Upgrading a PC: Component Selection and Assembly

11

Cooling Systems: Thermal Paste, Fans, Liquid Cooling and Airflow

12

BIOS and UEFI: Configuration, Firmware Updates and Boot Order

13

Printers and Scanners: Laser, Inkjet and Thermal Technologies

14

Hardware Preventive Maintenance and Environmental Controls

15

CompTIA A+ Hardware Domain: Exam-Relevant Scenarios and Practice

1

Windows Architecture: Registry, Boot Process and System Files

2

Windows Installation: Clean Install, Upgrade and Imaging

3

Windows Administration: Users, Groups, Permissions and Policies

4

Windows Command Line: CMD and PowerShell Essentials

5

Windows Troubleshooting: Event Viewer, Task Manager and Safe Mode

6

macOS Fundamentals: Architecture, Administration and Common Issues

7

Linux Fundamentals: Distributions, File System and Terminal Commands

8

Linux User Management, File Permissions and Package Management

9

Virtualisation: Hypervisors, VMs and Containers

10

Application Installation and Software Management

11

Patch Management and Operating System Updates

12

Backup and Recovery: Strategies, Tools and Testing

13

Remote Access Technologies: RDP, VNC and Remote Support Tools

14

Scripting Basics for IT Support: Batch, PowerShell and Bash

15

OS Troubleshooting Scenarios: Real-World CompTIA A+ Practice

1

The OSI Model: Seven Layers and Why They Matter

2

The TCP/IP Model: Protocols, Ports and How the Internet Works

3

IP Addressing: IPv4 Structure, Classes and Address Types

4

Subnetting in Practice: CIDR, Subnet Masks and Network Design

5

Advanced Subnetting: VLSM and Supernetting

6

IPv6: Address Structure, Types and Transition Mechanisms

7

Ethernet and LAN Technologies: Standards, Cables and Speeds

8

Switching Fundamentals: MAC Addresses, VLANs and Spanning Tree

9

Routing Fundamentals: How Routers Work and Static Routes

10

Dynamic Routing Protocols: OSPF, EIGRP and BGP Overview

11

Wireless Networking: 802.11 Standards, Channels and Security

12

Network Topologies and Physical Infrastructure

13

Network Troubleshooting with Command Line Tools

14

WAN Technologies: MPLS, SD-WAN and Broadband Options

15

Network Design Principles: Scalability, Redundancy and Segmentation

16

Network Infrastructure Troubleshooting: End-to-End Diagnostic Methodology

1

Routers: Architecture, Interfaces and Basic Configuration

2

Switches: Port Configuration, VLANs and Inter-VLAN Routing

3

Firewalls: Packet Filtering, Stateful Inspection and Zones

4

Wireless Access Points: Deployment, Configuration and Roaming

5

Network Address Translation: PAT, Static NAT and Port Forwarding

6

DHCP: Server Configuration, Scopes and Troubleshooting

7

DNS: Resolution Process, Record Types and Configuration

8

Load Balancers and Proxies: Function and Use Cases

9

Network Cabling and Physical Layer Infrastructure

10

Network Documentation: Diagrams, Inventories and Change Management

11

Power over Ethernet: PoE Standards and Deployment

12

Network Segmentation: DMZ, VLANs and Zero Trust Principles

1

Cisco IOS: CLI Navigation, Modes and Basic Commands

2

Initial Router Configuration: Hostname, Passwords and Banners

3

Interface Configuration: IP Addressing, Speed and Duplex

4

Switch Configuration: VLANs, Trunk Ports and Access Ports

5

Spanning Tree Protocol: STP, RSTP and Port Roles

6

EtherChannel and Link Aggregation: LACP and PAgP

7

Router on a Stick: Sub-interfaces and Inter-VLAN Routing

8

Static and Default Routes: Configuration and Verification

9

OSPF Single Area: Configuration, LSAs and Neighbour Relationships

10

OSPF Multi-Area and Route Summarisation

11

ACLs: Standard, Extended and Named Access Control Lists

12

NAT Configuration on Cisco Routers

13

Device Management: CDP, NTP, Syslog and SNMP

14

Troubleshooting Cisco Devices: Methodology and Show Commands

15

CCNA Lab Practice: Full Switch and Router Configuration Scenarios

1

HTTP and HTTPS: How the Web Works and TLS Fundamentals

2

Email Protocols: SMTP, POP3, IMAP and Email Security

3

File Transfer Protocols: FTP, SFTP and SCP

4

VPN Technologies: IPsec, SSL VPN and Split Tunnelling

5

Network Time Protocol: NTP Hierarchy and Configuration

6

SNMP and Network Monitoring: Traps, MIBs and Tools

7

Quality of Service: Traffic Classification, Marking and Queuing

8

DHCP Snooping, DAI and Port Security: Layer 2 Protection

9

STP Security: BPDU Guard, Root Guard and Loop Prevention

10

Network Automation Basics: APIs, Ansible and Python for Networking

11

Software-Defined Networking: Concepts, Controllers and Use Cases

12

Network Services Troubleshooting: DNS, DHCP and Connectivity Issues

13

Network Function Virtualisation: NFV Concepts and Use Cases

1

Cybersecurity Concepts: CIA Triad, Threats and Attack Types

2

Malware Types: Viruses, Ransomware, Trojans and Spyware

3

Social Engineering: Phishing, Pretexting and Vishing

4

Authentication and Access Control: MFA, SSO and Least Privilege

5

Encryption Fundamentals: Symmetric, Asymmetric and Hashing

6

PKI and Certificates: CAs, Certificate Chains and HTTPS

7

Wireless Security: WPA2, WPA3, EAP and RADIUS

8

Endpoint Security: Antivirus, EDR and Host-Based Firewalls

9

Network Security Monitoring: IDS, IPS and SIEM

10

Vulnerability Management: Scanning, Assessment and Patching

11

Incident Response: Detection, Containment and Recovery

12

Security Policies and Compliance: GDPR, ISO 27001 and NIST

13

Zero Trust Architecture: Principles and Implementation

14

Penetration Testing Basics: Reconnaissance, Exploitation and Reporting

15

Security Hardening: Devices, OS and Network Best Practices

1

Cloud Computing Models: IaaS, PaaS and SaaS Explained

2

Major Cloud Platforms: AWS, Azure and GCP Overview

3

Virtual Machines: Hypervisors, Snapshots and Resource Allocation

4

Containers and Docker: Images, Registries and Orchestration Basics

5

Cloud Networking: VPCs, Subnets, Security Groups and Peering

6

Cloud Storage: Object, Block and File Storage Services

7

Cloud Identity and Access Management: Roles, Policies and Federation

8

Hybrid and Multi-Cloud Architectures: Design Considerations

9

Cloud Cost Management: Rightsizing, Reserved Instances and Budgets

10

Migrating to the Cloud: Lift and Shift, Replatforming and Refactoring

11

Kubernetes Fundamentals: Pods, Services and Deployments

12

Cloud Security: Shared Responsibility, IAM and Data Protection

13

Cloud Architecture Design: Building Resilient and Scalable Systems

1

IT Support Models: Tier 1, 2 and 3 and Escalation Paths

2

ITIL Fundamentals: Incident, Problem and Change Management

3

Ticketing Systems: Logging, Categorisation and SLA Management

4

Remote Support Techniques: Tools, Etiquette and Troubleshooting

5

Printer and Peripheral Troubleshooting: Common Faults and Fixes

6

Mobile Device Management: MDM, BYOD Policies and Configuration

7

Directory Services: Active Directory, LDAP and Group Policy

8

Microsoft 365 Administration: Users, Licences and Troubleshooting

9

Customer Communication and Technical Documentation

10

IT Asset Management: Inventory, Lifecycle and Disposal

11

Business Continuity and Disaster Recovery Planning

12

IT Governance: Policies, Risk Management and Vendor Management

1

CompTIA A+ Exam Overview: Core 1 and Core 2 Domains

2

CompTIA A+ Core 1 (220-1101): Key Topics and Practice Questions

3

CompTIA A+ Core 2 (220-1102): Key Topics and Practice Questions

4

CCNA Exam Overview: 200-301 Domains and Exam Strategy

5

CCNA Study Strategy: Weak Areas, Labs and Revision Techniques

6

Packet Tracer and GNS3: Setting Up Your Lab Environment

7

Exam Day Strategy: Time Management, Question Technique and Mindset

8

IT Career Paths: Helpdesk, Networking, Security and Cloud Roles

9

Building Your CV and LinkedIn Profile for IT Roles

10

Certifications Roadmap: From A+ and CCNA to CCNP, Security+ and Beyond

11

Practical Lab Project: Configure a Small Office Network End-to-End

12

IT Project Management Basics: Agile, PRINCE2 and IT Deployments

13

Lifelong Learning in IT: Staying Current in a Rapidly Changing Field

14

Course Conclusion: Your IT Career Starts Here

Program details

Content sections

Review the sections below and open only the one you need. The summary panel on the side keeps the long explanation separate and readable.

Click the Add to Cart button. Complete the purchase process by filling in the required information. Once your payment has been confirmed, your login credentials and access details will be sent to the email address you provided during registration. Use the information sent via email to log in to the learning platform and start the course immediately.
The programs are open to: University students, Recent graduates, Public and private sector employees, Engineers, technicians, and specialists, Managers and management candidates, Professionals seeking to advance their careers, Individuals looking to enhance their digital skills, Anyone interested in gaining competencies in a new field.
Participants who successfully complete the program will: Gain up-to-date knowledge and skills relevant to their field; Develop professional competencies in line with international standards; Adapt to digital transformation and the evolving requirements of the future workforce; Acquire new skills that support career development and professional growth; Receive a verifiable digital certificate documenting their learning achievements; Strengthen their commitment to lifelong learning and continuous professional development. Certificates are issued in digital format and can be verified online through the certificate verification system.
The training programs are offered in Turkish and English and are delivered entirely online. Participants who successfully complete the program will receive a digital certificate. No physical certificate or printed document will be issued or delivered. Upon completion of the application and registration process, access information and login credentials for the training platform will be sent to the email address provided during registration. Participants may access the platform using the credentials provided and follow all training activities online throughout the program.